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Support

For any support inquiry, please email support@vividstitches.co or DM us on Instagram or Twitter.

 

Frequently Asked Questions (FAQs)

What is your return policy?

Unfortunately, we do not offer refunds at this time. We are committed to delivering the best experience however, so please reach out to us at Support@VividStitches.co.

 

How long does it take to ship?

The processing time varies per each order, but orders typically ship the next business day. Your order is guaranteed to ship within 3 business days.

 

What is cancellation policy?

Orders can be canceled as long as the order has yet to be processed. Processing happens within 12-24 hours.

 

Why was I charged customs fees?

All orders are shipped from the United States. Depending on your country, you may be charged fees upon delivery. These fees are 100% handled by the courier who ships your package and your government. Vivid Stitches does not collect nor cover these fees.

 

I have an issue, how can I contact you?

For any issues, contact us at Support@VividStitches.co.